Janesville Upholstery Term of Business

Payment terms

A 50% non-refundable deposit is required for Janesville Upholstery to accept an order and before any materials can be sourced.  The deposit payment of 50% will form an acceptance of the terms and conditions below. Estimates made based on photographs will not be final until we have seen the chair and taken measurements.

Only receipt of a deposit will secure you the next place in the work list. Quotes are valid for 3 months only. We will give you an estimated time when work will commence. Work will be completed as outlined in the quote/estimate. Any additional work required must be advised in writing and will be subject to a revised quote and must be approved before work can proceed. Any additional costs relating to what is found once covers are removed will be advised to you before proceeding with any remedial work. If you decide not to proceed, we will not be liable for rectifying furniture which has already been partially or fully stripped.

The balance is due in full prior to delivery/collection. If you prefer to check the item before paying, you are welcome to visit the workshop to do so. 

To avoid confusion, telephone orders will not be accepted. Changes to orders can only be accepted in writing, by email, not whatsapp or text message.

We endeavour at Janesville to deliver a high quality product and service in a timely manner but we are also dependent on suppliers having the necessary materials in stock. We will keep you informed at all times of supply problems that could affect the delivery schedule agreed.

Delivery & Collection

We can provide a quote for collection or delivery of your item. We can collect and deliver small items locally but anything large would be sent by courier at your expense. Alternatively you can arrange delivery/collection.

Once a confirmed start date is agreed we will give you an estimated delivery date. We endeavour to complete each item of furniture within three weeks of receipt. Once you have been notified that the work has been completed, the furniture must be collected within 7 days, unless an extended timeline is agreed in advance. After 7 days, we will charge for storage.

GDPR

All personal data collected by Janesville Upholstery will be held securely in accordance with the Data Protection Act 1998. Janesville Upholstery will never share your details with any third party other than that required to fulfil your order, for example, courier for delivery purposes.

Images may be taken of your furniture and shared on social media sites or the Janesville Upholstery website. If you do not wish for this to happen, please notify us.

Cancellation/Corrections

Due to the nature of bespoke work, Janesville Upholstery cannot accept cancellations to orders once materials have been ordered.

In the unlikely event of a problem with your order on receipt of the final upholstered piece, please notify us within 7 days. After this, charges will be incurred for corrections.

Fabric & Fire Safety Regulations

All new fillings and covers supplied by Janesville Upholstery and applied to furniture manufactured after 1st January 1950 comply with the Fire and Safety Regulations 1988. Furniture manufactured prior to 1950 falls outside of the scope with regards the fillings or covers and we can discuss the materials to be used according to your requirements and our workshop practices.

You are advised that in order to meet these regulations any top covering fabric supplied by us must meet one of the following criteria:

a)    Be inherently compliant

b)    OR – be back coated

c)    OR – be composed of at least 75% natural fibres and therefore can be used with a Schedule 3 interliner (fire barrier)

d)    Work undertaken for contract use must meet the requirements of BS 7176:2007.

We take responsibility for fabrics supplied by Janesville Upholstery. Should there be any faults with the fabric such as flaws or shortage in length, we will rectify with the manufacturer. Where necessary, we will inform you.

If you supply fabric, we can take no responsibility. It will be supplied at your risk. Shortage or fault will be your responsibility to sort out. We reserve the right to apply a 20% surcharge on the total balance for handling materials not supplied by us. You must ensure that fabric is suitable for the intended item and complies with the necessary fire regulations.

Please ensure you request fabric companies to roll all fabric on tubes, with no more than one fabric per tube. One continuous length of fabric should be used unless an extra amount is taken into account for pattern matching. We will do our best to remove creases but this cannot be guaranteed.

Checked/patterned fabrics will incur a small surcharge for extra pattern matching time and more fabric may be required than for a plain fabric.

Janesville Upholstery cannot be held responsible for the present or future behaviours of treatments/fabric/trims, such as wear and deterioration, stretching, shrinking, staining, cleanability, fading or damage. A copy of the fabric technical spec can be provided upon request. You should note that cleaning products will cause damage to the fabric.

Old fabric removed from your furniture will be discarded. If you wish to keep it, please notify us.

Workmanship Guarantee

All workmanship provided by Janesville Upholstery is guaranteed for 5 years. If at any point within that time, something comes unfixed or unstitched we will repair it free of charge (collection & delivery not included). The guarantee does not cover frames, legs or cushion pads as these are either not made by me or subject to wear & tear from daily use. Only new materials added by me are included.